Individuals seeking treatment can now text with 2-1-1 to be connected with a local substance use treatment provider
The Department of Health and Human Services, in collaboration with 2-1-1 Maine and the United Ways of Maine, recently unveiled a new texting service in an effort to facilitate communications for those seeking access to opioid treatment services.
When you text your zip code to 898-211, a Maine-based information specialist will be notified that a new transaction has been received. The person requesting assistance will receive an automated “Thank you for contacting 2-1-1” response and can immediately begin their dialogue with the trained and friendly specialist.
Initially, the text line will be available from 8 a.m. – 5 p.m., Monday–Friday. If an individual is in need of assistance outside of those hours, they will receive a text response encouraging them to dial 2-1-1 and speak with an information specialist. DHHS launched the 24/7 opiate help line in April of 2016 through a contract with 2-1-1 Maine with a focus on pregnant women and young mothers seeking treatment.
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